Since The IBO University is offering a training course, a non-tangible, digital, irrevocable good we do not issue refunds once the course is paid, taken, studied, accomplished and or is accessed. As a customer, you are responsible for understanding this upon purchasing any courses at our sites.
However, we realize that exceptional circumstance can take place with regards to the product we supply.
Therefore, we DO honor requests for the refund for the following reasons:
• Non-delivery of the product: due to technical faults where a server issue may have accrued. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to Customer Service ([email protected]) in writing within 7 days from the date of course purchase. Otherwise the product will be considered received and downloaded;
• Download and unzipping issues: you may have trouble while downloading the product or unzipping files related to the product. Claims regarding such issues must be submitted to our Technical Support department ([email protected]). If you do not properly contact us during this period, you agree that we may interpret silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
• Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. These issues must be submitted for review to our Technical Support Department. We reserve the right to rectify the error or defect within 72 hours. If any deficiency is validated and if we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, any refunds requests attached to the review will be issued to the customer in full without compensation or reimbursements. In the absence of a refund request, product replacement of the same or around the same value can be offered. Please be advised that temporary remote access to your server and user screen can be requested by our technicians to identify and fix the possible Product. Failure to provide such access in a timely manner may result in a delayed resolution. Refusal to provide remote access to the server and Customer user screen may result in your inability to qualify for a refund.
• Product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes not in compliance with the product description are not honored. Sample products or pre-purchase consultation is available upon request ([email protected])
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, browser, or etc.) We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications. Viewing on mobile devices is supported.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Contact Us
Live chat: window found on the homepage Phone: 912-297-9443
Requests for a refund are accepted at [email protected] within 7 days after the order is placed. You should accompany this request with customer name, email, and purchase date or purchase receipt, along with detailed and grounded reasons why you’re applying for a refund. Please make sure your request does not contradict our Terms and Conditions. If your refund request is approve, you must sign a copyright waiver for funds to be released to the original form of payment.
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